Privacy policy

Privacy Policy

Last Updated: July 29, 2026

At GiaNina Coffee & Tea, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how GiaNina Coffee & Tea, a brand operated by GiaNina Collective LLC, collects, uses, and protects information when you visit our website, place an order, or interact with our services.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order details

  • Customer service communications

  • Website usage information

We collect this information only when necessary to provide services, process orders, communicate with customers, improve our website, and operate our business.

How We Use Your Information

GiaNina Coffee & Tea may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding purchases, shipping, and account-related matters

  • Send marketing communications when you have chosen to receive them

  • Improve our products, website experience, and services

  • Prevent fraud and protect the security of our customers and business

Order Fulfillment and Third-Party Service Providers

To provide our products and services, we work with trusted third-party providers, including Shopify and fulfillment partners.

When necessary to complete your order, information such as your name, shipping address, and order details may be shared with fulfillment providers so they can prepare and deliver your purchase.

These providers are only authorized to use your information as necessary to provide the services required.

Shopify Services

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and process orders.

Shopify may collect and process information according to its own privacy policies and security practices.

For more information, please review Shopify's Privacy Policy.

Email Communications

If you choose to subscribe to receive updates, promotions, or other communications from GiaNina Coffee & Tea, we may use Shopify Email or other approved communication tools to send messages.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails.

Customer Support

We use Shopify Inbox and other customer communication tools to help answer questions and provide customer support.

Information shared during customer support conversations may be used only for assisting with your request and improving our service.

Website Analytics and Advertising

We use third-party services, including Google Analytics and Meta Pixel, to help us understand website traffic, improve our website experience, measure marketing performance, and provide more relevant advertising.

These services may collect information such as:

  • Device information

  • Browser type

  • Pages visited

  • Website interactions

  • General location information

  • Referral sources

This information helps us understand how visitors use our website and improve our products and services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website usage, remember preferences, and support marketing efforts.

You may adjust your browser settings to limit or disable cookies; however, some website features may not function properly as a result.

Payment Information

Payment information is processed securely through Shopify and its approved payment providers.

GiaNina Coffee & Tea does not directly store complete payment card information.

Protecting Your Information

We take reasonable measures to protect customer information and maintain the security of our website and systems.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your data is used.

To make a privacy-related request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

GiaNina Coffee & Tea
A brand operated by GiaNina Collective LLC

4539 N 22nd St, Suite N
Phoenix, AZ 85016

Email:
support@gianinacoffeeandtea.com

Phone:
480-757-7390