Refund & Return Policy

Last Updated: July 29, 2026

Thank you for choosing GiaNina Coffee & Tea.

We want every order to reflect the care and intentionality behind our brand. If there is an issue with your purchase, please contact us so we can understand the situation and work toward the best possible resolution.

Perishable Products: Coffee & Tea

Because coffee and tea are perishable food products, we are unable to accept returns or exchanges on these items once they have been shipped.

If your coffee or tea order arrives damaged, defective, incorrect, or there is an issue with the quality of your order, please contact us within 7 days of delivery. We will review your request and work with you to determine the appropriate resolution, which may include a replacement or refund.

Non-Perishable Products

For non-perishable products, including GiaNina Lifestyle products such as apparel, drinkware, journals, gifts, and other merchandise, please contact us before attempting to return an item.

Every situation is unique, and our goal is to resolve concerns fairly and efficiently. After reviewing your request, we may offer a replacement, refund, store credit, or authorize a return when appropriate.

Please do not send back any item without receiving return instructions from GiaNina Coffee & Tea. Unauthorized returns may experience delays in processing or may not be accepted by our fulfillment partners.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and include:

• Your order number

• A description of the issue

• Photos of the item and packaging, if applicable

Providing this information helps us resolve your concern as quickly as possible.

Refunds and Resolutions

If a refund is approved, it will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

When appropriate, we may provide a replacement or another resolution that best addresses the circumstances of your order.

Order Changes & Cancellations

Because many of our products begin processing shortly after an order is placed, changes or cancellations cannot always be guaranteed.

If you need to make a change to your order, please contact us as soon as possible. We will do our best to assist whenever possible.

Questions?

If you have questions about your order or this Refund & Return Policy, we are happy to help.  For information about shipping timelines and delivery expectations, please review our Shipping Policy.

Email: support@gianinacoffeeandtea.com

You may also contact us through the Contact page on our website.